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Complaints over Covid disruption rose in 2021, student watchdog says

Office of Independent Ajudicator received more than 1,000 complaints in England and Wales related to pandemic measures

University students’ complaints about the Covid pandemic disrupting their studies led to more than 1,000 appeals to the higher education watchdog in England and Wales last year.

The Office of the Independent Adjudicator (OIA) received a record 2,763 appeals from students unhappy at the way their complaints had been handled by their universities in 2021. More than a thousand of those were related to the effects of campus Covid measures, treble the number in the first year of the pandemic.

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