The international poll of 1,000 U.S.-based, 250 U.K.-based, and 250 India-based IT decision-makers found 58% overall feel overwhelmed — 78% in India, 60% in the U.K. and 53% in the U.S. On any given day, the average IT worker only has the capacity to support 85% of the tickets they receive. And while roughly half […]
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