Tax office makes swift U-turn after outcry over self-assessment, VAT and PAYE phone services
HM Revenue and Customs has been forced into a swift U-turn after an outcry over its plans to close a key helpline for six months a year and scale back other phone services.
Hours after HMRC announced the plans, the head of the tax office said that “following feedback from concerned stakeholders”, the changes to the self-assessment, VAT and PAYE helplines would be halted to allow more discussions to take place.
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