Whether or not the festive season meets retailers’ expectations, it comes with increased pressure on reverse logistics as consumers seek to return some of their purchases. Many of these call centre and chatbot interactions can be frustrating and result in quite a negative experience for customers. Elerian AI, a Conversational AI company, has recognised this […]
The post Does conversational Artificial Intelligence (AI) make a difference to time and the bottom line in call centres? appeared first on .