Business leaders are doubling down on pre-emptive customer service technology to help meet the demands of less loyal and more digital savvy customers, according to new research by Pegasystems Inc., the low-code platform provider that builds agility into the world’s leading organizations. The global study, conducted by research firm iResearch, surveyed leaders from 11 countries […]
The post Businesses Move to Combat Waning Customer Loyalty with Pre-Emptive Service Technology, Says Pega Study appeared first on .