UK-based delivery experience platform Sorted has closed a $40m Series C funding round and acquired automated returns startup Clicksit as it looks to accelerate its US expansion.
The two companies, both headquartered in Manchester, said the acquisition would help retailers using Sorted provide post-purchase services in one platform. As part of the deal Sorted will absorb Clicksit’s US customer base.
Sorted currently counts the likes of Asos, Lush and Asda among its retail customers.
The B2B software company secured $40m in a funding round led by Chrysalis Investments – which has also invested in THG, Secret Escapes and Starling Bank Limited – and Arete Capital Partners. It plans to use the funds to fuel US expansion plans and cater to the small and medium business (SMB) market.
The new funding follows the startup’s £11m boost funding in March 2021.
According to Carmen Carey, CEO at Sorted, the acquisition of Clicksit marks an important milestone in the company’s rapid expansion journey.
“Returns is, now more than ever, a crucial step in the ecommerce customer journey, and we are excited to power returns innovation as part of our full Delivery Experience Platform. With such experiences being the sole privilege of large enterprises for many years, this next stage in Sorted’s evolution is set to provide the SMB market with industry-leading delivery and returns experience capabilities for the very first time,” Carey said.
Talking about the future plans of the company, she added: “We’re looking forward to driving the company’s growth, enabling a unified delivery and returns experience for all customers, and marking an acceleration into serving the US retail landscape.”
Thomas Hill, CEO of Clicksit, said: “Customers are now expecting – and demanding – faultless delivery and returns experiences as standard, regardless of whether they order from a large multinational brand or a small business. The deal will empower retailers and brands to provide industry-leading customer experiences at a time when the trading environment is more competitive than ever.”
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