Watchdog pays out £742,132 in refunds amid concerns about online learning during Covid-19
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Students in England and Wales made record numbers of complaints against their universities last year after disruption to teaching caused by the Covid-19 pandemic and lecturers on strike resulted in widespread frustration with courses.
Students were particularly concerned that online learning was of lower quality than in-person lectures and seminars, according to the annual report from the Office of the Independent Adjudicator (OIA), which acts as the final arbiter for student complaints and determines whether tuition fees should be refunded.