Kraken, the AI operating system for energy providers owned by London-based Octopus Energy, will serve an additional six million US customers through a new deal with National Grid.
Initially launched as a tech platform to manage the utilities provided by Octopus Energy, owned by Octopus Group, Kraken has become a popular software option for rival energy providers including E.ON Next and EDF Energy.
Spotting the growth potential of Kraken, Octopus appointed former Sisense boss Amir Orad as the dedicated chief executive of the platform last year to oversee its expansion.
Now through a tie-up with National Grid, the British energy company that is also a dominant electricity distributer in the American Northeast, Kraken will be deployed to 6.5 million residential, commercial and industrial customers in Massachusetts and New York.
Together, we’re focused on elevating the customer experience, driving digital transformation, and helping create an AI-powered energy system built for the future,” Orad said.
“With National Grid leading the way, we’re setting the stage for what’s next in the energy world – and we’re just getting started.”
The deal makes National Grid the first large-scale US utility provider to adopt Kraken.
“Leveraging Kraken’s industry-leading expertise will support our mission to provide exceptional service to our millions of customers across the Northeast,” said National Grid chief customer officer Bill Malee.
“Once fully implemented, the Kraken platform will replace decades-old systems, enhancing the customer experience and reinforcing our commitment to a customer-first approach.”
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