Exclusive: Healthcare professionals increasingly concerned about use of outsourced call-centre staff carrying out interviews
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England’s test-and trace system will fail to prevent further surges of coronavirus without radical improvements by spring, experts have said, as concern increases about the use of inexperienced call-centre workers to carry out the role of clinically trained staff.
The government’s £22bn programme is under increasing strain as it attempts to contact nearly triple the number of infected people and more than double the number of close contacts compared with a month ago.
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