Contributors include, Suzette Meadows, Lead Consultant, Contact Centre/Unified Communications, Exponential-e; Yusdi Santoso, Customer Experience Strategist, Qualtrics; Paige O’Neill, Chief Marketing Officer, Sitecore; Neil Hammerton, CEO, Natterbox; Helen Briggs, Senior Vice President and General Manager for EMEA, Genesys; Jen Bailin, CRO, SAP Customer Experience; and Nick Mitchell, VP of UK&I, Celonis. 2021 proved to be an […]
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