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Npower withdraws mobile app after hackers steal personal details

Company contacts affected gas and electricity customers, telling them to change passwords

Npower has permanently withdrawn its mobile app after hackers used it to access its customers’ personal details, including the sort codes and the last four digits of their bank accounts.

The hack, which cybersecurity experts said left the firm’s customers “wide open to fraud”, is understood to have taken place around the start of February.

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