Richard Blakeway says 474% increase in complaints to his office in last five years points to risk of ‘social disquiet’
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‘It feels like there’s no communication’: a social tenant’s struggle for safe housing
The housing ombudsman has warned “simmering anger at poor housing conditions” could boil over into social tension as his office recorded a 474% increase in complaints about substandard living conditions since 2019/20.
Richard Blakeway, the housing ombudsman for England, said repairs were now the single biggest driver of complaints his office deals with, accounting for 45% of its workload.
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