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Heathrow closure: what are your rights if your flight has been cancelled?

Up to 291,000 passengers have had journeys disrupted by the London airport’s power outage

  • Heathrow airport closed –live updates

Travellers have woken up to the news that Heathrow airport is closed due to a nearby fire. Friday is usually the busiest day of the week for travel as people return from business trips or head off on holiday, with more than 1,350 flights due to take off and land.

If you are among the up to 291,000 passengers whose flights have been disrupted by the power outage, you have significant rights in relation to replacement flights, refunds and general customer care.

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