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NPS vs. CSAT: Which Metric to Prioritise at Different Product Lifecycle Stages

Think of this: Your product is an adventure with unexpected detours and exciting turning points. The road ahead may seem different at each step, sometimes simple, sometimes challenging. You need the appropriate tools to know where you are and where you are going in order to navigate successfully.  Here’s where NPS and CSAT come in.  […]

The post NPS vs. CSAT: Which Metric to Prioritise at Different Product Lifecycle Stages appeared first on UK Tech News.

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