Calls for government to get tougher after record number of non-compliance on orders to improve handling of tenants’ complaints
Some of England’s biggest social housing landlords are ignoring official warnings to handle tenants’ complaints better and the problem is getting worse, the ombudsman for the sector has said.
Landlords including L&Q, Southwark council and A2Dominion Group – which together let out 142,000 low-cost homes – failed to act despite being told to tackle complaints response delays and provide information to the watchdog.
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