Ombudsman says there was maladministration in tackling disrepair and complaints received dismissive responses
One of Britain’s biggest social landlords has been ordered to pay tenants more than £140,000 in compensation as a special investigation by the housing ombudsman revealed it was “dismissive” of tenants and found “severe maladministration” including in tackling disrepair and antisocial behaviour.
L&Q, which rents out more than 105,000 homes in England, primarily in London, the south-east and the north-west, “failed to consistently identify damp and mould” as a key problem, disregarded its own antisocial behaviour policy and presided over “a period of significant failure” as a landlord, said Richard Blakeway, the housing ombudsman.
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