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Student complaints in England and Wales at record levels, watchdog says

Higher education adjudicator expresses concern about ‘increasing levels of distress’ among university students

University students made a record number of complaints last year to the higher education watchdog in England and Wales, which expressed concern about “increasing levels of distress among students who are struggling to cope”.

The Office of the Independent Adjudicator (OIA) received 2,850 complaints in 2022 – its highest ever number and a 3% increase on the previous year – which resulted in financial compensation of more than £1m in total.

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