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UK passengers owed millions by airlines in unpaid refunds and expenses

Wizz Air accounts for almost half the total amount owed to customers, according to Which?

Airlines including Wizz Air and Ryanair owe millions of pounds to passengers from unpaid refunds and expenses, according to an investigation by the consumer group Which?.

It called on the government and regulators to take urgent action over the £4.5m it calculates carriers owe in county court judgments (CCJs), describing the current enforcement of air passenger protections as “fundamentally flawed”.

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