Remarks come as regulator Ofcom asked to investigate if firm broke legal obligation on letter deliveries
The chief executive of Royal Mail has been accused of “incompetence or cluelessness” by MPs calling on the regulator Ofcom to investigate whether the company broke legal service requirements.
Parliament’s cross-party business, energy and industrial strategy (BEIS) committee has asked the watchdog to investigate a suspected breach of the universal service obligation (USO), which requires the postal operator to deliver letters nationwide six days a week.
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