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Social housing landlords in England face checks on tenants’ satisfaction

Proactive consumer regulation body also proposed in white paper on post-Grenfell reforms

Social landlords in England will be required to report on residents’ satisfaction in an effort to rebalance power between owners and tenants in the wake of the Grenfell Tower disaster, the housing secretary has announced.

Robert Jenrick said the measurement of issues “that matter to tenants” could be used to guide investigations by a new proactive consumer regulation body for council and social landlords, which is also proposed in the government’s social housing white paper.

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