© 2020 – 2023 AEA3 WEB | AEAƎ United Kingdom News
AEA3 WEB | AEAƎ United Kingdom News
Tech

Poor call centre experiences could cost businesses up to 84% of returning customers.

Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. Infinity, the global call intelligence and speech analytics platform, today announces the results of its ‘Moments That Matter’ survey, finding that 84% of customers would be less likely to return to a brand after a poor […]

The post Poor call centre experiences could cost businesses up to 84% of returning customers. appeared first on .

Related posts

GoCardless partners with Commusoft to make payments more affordable for installation, maintenance and service businesses

AEA3

Onfido’s Real Identity Platform Improves Performance by 12X with Fully Automated, End-to-End Identity Verification

AEA3

In Safe Hands: Connectus Celebrates Receiving Award For The Standard Of Its Tech Services

AEA3

Pin It on Pinterest

Share This