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Ofcom customer complaints report: Telco operators can use data to curb billing complaints

Ofcom has reported billing is one of the biggest complaints customers make about telco operators. The communications regulator’s latest telecoms and pay TV complaints report shows billing was the biggest complaint about pay TV operators, also driving around one in five complaints about companies offering pay-monthly mobile, landlines and broadband. To curb these complaints, telco operators need […]

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