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Tech

New Pega Voice AI and Messaging AI Solutions Give Service Agents an Intelligent Copilot for Better, Faster Service

Conversational AI solutions offer hands-free capabilities during live interactions in real time for more efficient resolution Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced Pega Voice AI and Messaging AI, two new solutions that analyze live customer service conversations in real time to help agents quickly resolve service requests with reduced manual […]

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