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Royal Mail hit by decade high of more than 1m complaints

The postal service saw an almost 50% increase in complaints last year compared with the previous 12 months

Royal Mail received more than a million complaints from householders last year, the highest level for a decade.

An analysis of Royal Mail quality service reports reveals that it investigated 1,135,441 consumer complaints in the year to 28 March 2021. This is an increase of nearly 50% compared with the previous year.

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