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Lenders told not to send out ‘thuggish’ debt letters under new rules

Treasury says use of ‘legalistic language and block capitals’ will be clamped down on

Lenders will no longer be allowed to send out “thuggish” debt recovery letters under new rules proposed by the Treasury following a campaign by TV money pundit Martin Lewis.

The Treasury said the use of “legalistic language and block capitals” in default notices will be restricted and that the letters will have to be easier to understand and less intimidating. Borrowers will also have to be told about where they can obtain free debt advice.

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