CMA says sometimes only credits were offered, and it wants swift change or court action could follow
Customers of the deals website Groupon who were told by the firm they had to accept a credit note could be due cash refunds after the UK’s competition watchdog ordered the company to improve the way it treats users or face legal action.
The Competition and Markets Authority (CMA) said this week it had found evidence that Groupon does not always provide customers with refunds or replacement items when there is a problem with an order. Shoppers have sometimes only been offered Groupon “credits”, potentially breaking consumer law, it says.
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